Terms of service

Last updated: November 3, 2026

Welcome to Bizzy Stitchn. Bizzy Stitchn is the brand name of WEBIZZY LLC, a Florida limited liability company. In these Terms, "Bizzy Stitchn," "we," "us" and "our" mean WEBIZZY LLC. "You" means the person using our site or placing an order, plus the business or group you order for, if any.

These Terms of Service (some people call them Terms of Use) are the agreement between you and us. They cover bizzystitchn.com, our 3D Custom Designer, your account, and everything you buy from us, including memberships. Please read them before you order.

Key points

The full Terms below are what count. In short:

Custom items are made just for you, so they can't be returned for size, color or a change of mind. Our Refund Policy explains what we do when something is wrong.
You must have the rights to every design, logo, photo and word you send us.
Check your proof or design preview carefully. We make what you approve.
Florida law applies, and any court case goes to the courts serving Seminole County, Florida.

1. Agreeing to these Terms

You accept these Terms when you use our site, create an account, place an order or join a membership. If you don't agree, please don't use the site or order from us.

These policies are part of these Terms:

Each policy controls on its own topic. For example, the Refund Policy decides questions about reprints and refunds.

If you order for a company, school, team or other group, you confirm that you're allowed to accept these Terms for it.

2. Who can use our site

You must be at least 18 to create an account, place an order or join a membership. If you're younger, a parent or guardian needs to place the order and accept these Terms. Our site isn't meant for children under 13.

We ship to U.S. addresses only.

3. Your account

Please give us accurate details and keep them up to date. Keep your account and your email secure, because anything done through your account is your responsibility. If you think someone else has used your account, contact us right away.

Paid embroidery designs are saved in your account under My Assets. Please keep your own copy of your original artwork as well.

We may suspend or close an account that breaks these Terms, is used for fraud, or puts other people or our business at risk.

4. What we sell

Apparel and accessories from SanMar, decorated with your design. This includes retail brands such as Nike, Carhartt, The North Face and New Era. Retail brand items are sold decorated only.
Decoration methods on our website: DTF printing and embroidery. We stitch embroidery in-house, and 3D puff embroidery is available on hats. We don't offer DTG printing or sublimation.
Embroidered patches.
Plain blanks: standard SanMar styles can also be bought undecorated.
Screen printing is only for accounts ordering 100 or more items, and our team handles those orders directly. It isn't available through the website. Orders arranged with our team follow these Terms and the quote we agree on. If the two conflict, the quote controls for that order.

Brand names and logos belong to their owners. Selling a brand's garments doesn't mean that brand sponsors or endorses us or your design.

Fabric, fit, sizing and other product details come from the garment makers and may change. Please check the size chart before you order. We don't provide CPSIA or OEKO-TEX certificates or test documents.

5. Orders

When you place an order, you're offering to buy the items in your cart. Your order confirmation email means we've received your order. It doesn't guarantee we can fill it.

We may cancel all or part of an order before production starts. For example, we may cancel if we can't accept a design (see section 8), a garment is no longer available, you don't accept a corrected price (see section 6), or we suspect fraud. If we cancel, we refund what you paid for the canceled items.

Please check sizes, colors, quantities and your shipping address before you pay. To change or cancel an order, see our Refund Policy.

6. Prices, taxes and payment

Prices are shown in our 3D Custom Designer and at checkout. Shipping costs are shown at checkout before you pay.

Embroidery setup fee. Each new embroidery design, such as a logo or custom artwork, has a one-time $35 digitizing (setup) fee. Once it's paid, the design is saved in My Assets, and you're never charged that fee for it again, including on reorders and other products. Any change to a design makes it a new design with a new fee. Printed designs have no setup fee.

Pricing mistakes. We may correct errors in prices or product details at any time. If we find a mistake after you've ordered, we'll contact you before we make your items. You can accept the correct price or cancel for a full refund.

Taxes. We add sales tax at checkout where the law requires it, including Florida sales tax.

Payment. Website orders are paid at checkout. You confirm that you're allowed to use the payment method you give us.

Purchase orders and tax-exempt orders are available only to accounts ordering 100 or more items. To buy without sales tax, give us a valid exemption certificate or Florida Annual Resale Certificate before we process the order. Without one, we charge sales tax as the law requires.

7. Your designs

You're responsible for what you submit. That includes every image, logo, photo, name and word you upload or create in our 3D Custom Designer. By submitting a design, you confirm that:

you own it, or you have permission from whoever does;
it doesn't infringe anyone's copyright, trademark or other rights;
you have permission from any person whose name, photo or likeness appears in it (from a parent or guardian if that person is under 18); and
it doesn't break any law.

Another company's logo or trademark, such as a brand, sports team or school logo, can only go on your order if you own it or have the owner's permission.

You keep ownership. Your designs stay yours. You give us a non-exclusive, royalty-free permission to use them only as needed to serve you: to store and copy them, resize and adjust them, convert them into stitch or print files, show them in previews and proofs, produce and ship your order, save them in My Assets, and keep the records the law requires. We may also show photos of finished orders that include your design in our marketing and on our site, unless you ask us not to in your order notes or by emailing help@bizzystitchn.com. Companies that help us run the site and fill orders may handle your designs for those same purposes.

Proof of permission. We may ask you to show that you have the rights to a design, and we may hold an order until you do.

Our clip art and starter designs. The clip art and starter designs in our 3D Custom Designer are our own original art. You may use them on products you order from us. We keep ownership of them, other customers can use them too, and you may not copy them for use anywhere else.

8. Designs we won't make

We may refuse any design, and cancel any order that includes it, if we believe the design:

infringes a copyright or trademark, or someone's right to control the use of their name or image;
is unlawful or promotes illegal activity;
is hateful, harassing or threatening, or encourages violence against people or groups;
is sexually explicit, or sexualizes minors in any way;
is defamatory, or reveals someone's private information without their consent; or
is meant to mislead people, such as a counterfeit brand logo.

If we cancel for one of these reasons, we refund what you paid for the canceled items. We don't have to review every design, and making a design doesn't mean we've confirmed you have the rights to it. If someone keeps submitting designs we've refused, we may close their account.

9. Proofs and approval

Embroidery orders and orders with art clean-up get a proof from us. We never start production until you approve it.

Print (DTF) orders without art clean-up don't get a separate proof. The design you approve in our 3D Custom Designer at checkout is your proof.

Before you approve, check spelling, colors, size, placement and garment choices carefully. Once you approve, we make what you approved, and anything in the approved design is your responsibility. Genuine production or shipping defects are ours to fix, as our Refund Policy explains.

10. What to expect from custom products

Every screen shows color differently, so your on-screen preview is a close guide, not an exact match. We match thread colors and Pantone colors as closely as possible. Very fine details may be simplified so they stitch cleanly. Small differences in placement or size are normal, and garment colors can vary slightly from one production batch to the next. These differences aren't defects.

11. Shipping and pickup

We ship to U.S. addresses only. If you order, or approve your proof, by 2 pm Eastern on a business day, your order ships in 1–2 business days. Otherwise it ships in 2–3 business days. Once your order ships, delivery time depends on the carrier, so we can't promise a delivery date.

You can also pick up your order for free at our warehouse in Longwood, Florida, by arrangement. We'll confirm a pickup time when your order is ready.

If the carrier loses your package, we'll file a claim and reship your order once the carrier confirms the loss. A package that tracking shows as delivered is your responsibility. Our Shipping Policy covers transit times, tracking, address changes and other delivery details. If an order arrives damaged, see our Refund Policy.

12. Returns, reprints and refunds

Custom items are made to order, so we can't take them back for size, color or a change of mind. Plain blank items follow the same rule. If something is wrong with your order, tell us within 3 days of delivery and include photos. Items must be unworn and unwashed. We'll offer a free reprint first, or a refund if a reprint can't fix the problem. Our Refund Policy has the full details.

13. Reviews, photos and feedback

You're welcome to post honest reviews of us and our products. Reviews should describe your own experience. If we gave you anything in return for a review, such as a discount, say so in the review.

When you post a review, photo or comment on our site, or tag us in one elsewhere, you keep ownership of it. You give us a non-exclusive, royalty-free, worldwide permission to show, copy and share it on our site and in our marketing, with your first name or username.

We may remove or not display content that includes someone else's personal information, is unlawful, abusive, harassing or obscene, has nothing to do with our products or service, is clearly false or misleading, or contains harmful code.

Feedback. If you send us ideas or suggestions, you keep any rights you have in them, and you give us a non-exclusive, royalty-free permission to use them without paying you.

14. Using our site

Please use our site only to design and buy products for lawful purposes. Don't:

copy, scrape or collect content or data from the site, by hand or with bots;
try to break, overload or get around the site's security, or reverse engineer our 3D Custom Designer;
upload viruses or other harmful code;
use someone else's account or payment details without permission; or
use the site to harass anyone, send spam or commit fraud.

15. Our content and brand

Our site, our 3D Custom Designer and its software, 3D models, product images, text, clip art and starter designs, and the Bizzy Stitchn name and logo belong to WEBIZZY LLC or to the companies that license them to us. Copyright, trademark and other laws protect them. We give you a limited, personal permission, which we can withdraw, to use the site to design and buy products. You may not copy, reuse, sell or build on our content, or use our name or logo, without our written permission.

16. Other companies' sites and services

Our site may link to other websites. We don't control them and aren't responsible for what they contain. Some services, such as payment processing and package delivery, are provided by other companies that may have their own terms.

17. Copyright and trademark complaints

If you believe something on our site, or a product we make, infringes your copyright or trademark, please send a notice to:

WEBIZZY LLC, Attn: Copyright and Trademark Complaints

901 Waterway Pl, Longwood, FL 32750

help@bizzystitchn.com · (407) 391-5526

Your notice should include:

1. your physical or electronic signature;

2. the copyrighted work or trademark you believe is being infringed;

3. where we can find the material, such as a link or order details, described clearly enough for us to locate it;

4. your name, mailing address, phone number and email address;

5. a statement that you believe in good faith that neither the rights owner, its agent nor the law permits the use; and

6. a statement that your notice is accurate and, under penalty of perjury, that you own the rights or are allowed to act for the owner.

If we remove content you posted and you believe it was a mistake, you can send us a counter notice to the same address. Include your signature and contact details, identify the removed material and where it appeared, state under penalty of perjury that you believe in good faith it was removed by mistake, and agree to the jurisdiction of the federal court for the area where you live and to accept legal papers from the person who complained. We'll share your counter notice with that person. We may restore the material 10 to 14 business days after we receive your counter notice, unless the person who complained first tells us they've filed a lawsuit.

Knowingly false claims in a notice or counter notice can make the sender liable for damages under federal copyright law (17 U.S.C. § 512(f)). When appropriate, we close the accounts of people who repeatedly infringe others' rights.

18. Disclaimers

Our site and 3D Custom Designer are provided "as is" and "as available." Previews are an approximation of the finished product. We don't promise that the site will always be available, or that it will be uninterrupted, error-free or free of viruses, or that saved designs will never be lost.

Our promises about the products we sell are the ones in these Terms and our Refund Policy. We make no other express promises about them. Any warranties the law implies apply only to the extent the law requires.

19. Limits on our liability

To the fullest extent the law allows:

we aren't liable for indirect, incidental, special, consequential or punitive damages, including lost profits, lost business, or costs caused by a missed event or deadline; and
our total liability for any claim about an order or a membership is limited to the amount you paid us for that order or membership charge.

These limits don't apply where the law doesn't allow them, such as liability for gross negligence or intentional misconduct.

20. Your responsibility for claims

If someone brings a claim against us because of a design or other content you submitted, your breach of these Terms, or your violation of the law or someone else's rights, you agree to defend us and to cover our resulting losses and costs, including reasonable attorneys' fees, to the extent you caused them. We'll tell you about the claim promptly, and we may choose to handle our own defense.

21. Things outside our control

We aren't responsible for delays or failures caused by events outside our reasonable control, such as hurricanes and severe weather, power or internet outages, carrier delays, supplier shortages or delays, or government orders. If something like this affects your order, we'll let you know. If we can't fill your order in a reasonable time, you can cancel it for a full refund.

22. Suspending or ending use

We may suspend or end your access to the site, or refuse service, if you break these Terms or misuse the site. You can stop using the site at any time and ask us to close your account. Sections that by their nature should continue, such as those on designs, amounts owed, disclaimers, liability limits, claims and disputes, keep applying after your use ends.

23. Disputes

Talk to us first. If you have a problem, please contact us at help@bizzystitchn.com or (407) 391-5526 with your name, order number, what went wrong and what you'd like us to do. Most issues can be settled quickly this way. Before either of us files a lawsuit, we each agree to give the other 30 days to try to work it out, except when someone needs urgent court action, such as stopping misuse of intellectual property.

Florida law. Florida law, without regard to its conflict-of-law rules, and any federal law that applies, govern these Terms and any dispute between us.

Where cases are heard. Any lawsuit about these Terms, our site, our products or a membership must be filed only in the state courts located in Seminole County, Florida, or, if a federal court has jurisdiction, in the U.S. District Court for the Middle District of Florida, Orlando Division, which covers Seminole County. You and we agree to the jurisdiction of those courts. Either of us may bring a claim that qualifies for small claims court in Seminole County.

Your rights under the law. Nothing in these Terms limits rights you have under consumer protection laws that can't be waived by agreement.

24. Changes to these Terms

We may update these Terms from time to time. When we do, we'll post the new version on this page and change the "Last updated" date. Changes apply from the date we post them, to your later use of the site and to orders placed after that date. Orders already placed follow the Terms in effect when you placed them, and a change won't affect a dispute that has already started.

25. General terms

Whole agreement. These Terms, the policies listed in section 1, and any quote for an order arranged with our team are the complete agreement between you and us on these subjects.
If part is invalid. If a court finds part of these Terms unenforceable, that part will be enforced as far as the law allows, and the rest stays in effect.
No waiver. If we don't enforce a term right away, we can still enforce it later.
Transfer. We may transfer these Terms as part of a sale or reorganization of our business. You may not transfer your rights under them without our written consent.
Electronic records. We may send notices, receipts and other messages about your orders and account by email. Electronic records and electronic acceptance count the same as paper ones.
Headings are for convenience only.