Refund policy

Made just for you

Every decorated item we sell is made to order with your own design. Because of that, we can't take returns or exchanges for a wrong size, a different color, or a change of mind. The same goes for plain blank items. Please check the size chart and look over your design preview carefully before you place your order.

When something isn't right

You approve your design before we make it, and we make exactly what you approved. We'll fix it with a free reprint, or a refund if a reprint can't fix it, when:

your finished items look clearly different from the design you approved;
an item arrives damaged or defective, such as a misprint or embroidery that's broken or coming loose;
you received the wrong item or the wrong quantity.

Screens show colors differently, so small differences in shade or placement between your on-screen preview and the finished product are normal. They don't count as defects. Embroidery thread colors are matched as closely as possible, and very fine details may be simplified so they stitch cleanly.

How to tell us

Contact us through our Contact page within 3 days of delivery. Include your order number and photos of the problem. Items must be unworn and unwashed. We'll reply by the end of the next business day and work with you on a fix.

Canceling an order

If you need to cancel, contact us as soon as possible. We can cancel with a full refund until your order goes into production. Once production has started, the order can no longer be canceled.